This section covers the following student requests for all our programmes:
All student requests will be subjected to administrative fees.
Refer here for full details on policies and processes.
% Course Net Fees Refunded |
Timeline |
[90%] |
More than [21] working days before Commencement of first module |
[50%] |
[14 – 21] working days before Commencement of first module |
[0%] |
Less than [14] working days before Commencement of first module |
Refunded amount will be credited back to your original mode of payment.
*Apparel Product & Development Diploma has 15 modules, withdrawal administrative fee will be $50*15 = $750 before GST
All student requests will be subjected to administrative fees.
Refer here for full details on policies and processes.
All student requests will be subjected to administrative fees.
Refer here for full details on policies and processes.
All student requests will be subjected to administrative fees.
Refer here for full details on policies and processes.
*Should TaF.tc not receive the payment within 60 days after course start date, we reserve the right to collect course fees via credit card.
*Should TaF.tc not receive the payment within 60 days after the course start date, we reserve the right to collect course fees via credit card.
A minimum attendance of 75% of training hours* per month is required to qualify for the final assessment and SSG course fee funding. Full attendance for all classes is strongly encouraged, students are expected to take responsibility for their learning should they be absent from class.
Students enrolled into the course with course fee funding / grant are obliged to successfully complete attendance and assessments according to the course requirements.
A minimum attendance of 90% of training hours* per month is required to qualify for the final assessment. Full attendance for all classes is strongly encouraged, students are expected to take responsibility for their learning should they be absent from class.
*Training hours include E-Learning, Classroom Lectures or Activities, excluding Assessment Hours.
Trainees are expected to complete the assessments and attain a Competent (C) rating to the best of their ability. TaF.tc reserves the right to withdraw the trainee from the course at any juncture should they fail to meet the requirements as determined by TaF.tc’s academic judgment or review.
WSQ assessments are competency-based, designed to test your understanding, ability, and knowledge. Your assessments will either be graded Competent (C) or Not Yet Competent (NYC) Assessments are conducted in an Open-Book Format. Trainees must attain a competent grade and meet attendance requirements in order to graduate.
A WSQ Statement of Attainment will be awarded to WSQ courses and a TaF.tc certificate of completion will be awarded to Non-WSQ courses if the trainee has attained a Competent (C) grade.
Trainees enrolled into the programme with course fee funding / grant are obliged to successfully complete attendance and assessments according to the programme requirements. Should you fail to meet the requirements, TaF.tc reserves the right to hold you personally liable for the reimbursement of the SkillsFuture Singapore (SSG) Course fee funding/grants receivable to TaF.tc.
WSQ e-certificates will be downloadable via your SkillsPassport 4 weeks after the successful course completion date. For more information on how to download your e-Certs, click here.
For Non-WSQ courses, TaF.tc will issue an e-certificate of completion via the student portal no more than 3 months after successful completion of the course.
Trainees may risk expulsion from TaF.tc if the following occurs:
Failure to meet the attendance or assessment requirements.
Went Missing-In-Action (i.e., cannot be contacted despite repeated calls, SMSs, and emails).
Graded “Not Yet Competent” up to 3 times for the same module at the original assessment date or scheduled re-assessments.
Trainee is deemed to be disruptive to either students or trainers in class.
Continuing Students who have outstanding module(s) deferred for more than 6 months from the initial course end date.
Following expulsion, Trainee will not be eligible for course fee fundings should they wish to enroll in TaF.tc courses for a second time.
If you have encountered a difficult situation that you would like to speak to us about, do let us know.
The Institute accepts both written (Emails / Letters / Feedback Forms) and verbal communications (Meetings / Telephone Correspondences).
All feedback and complaints must be properly recorded and/or documented. Any correspondence between the Institute and the Student must be annexed as evidence. This is to ensure that any Staff handling the case are kept aware of the progress / outcomes.
The Programme Management Department is to respond to respective Students within 5 working days of receipt of the feedback / complaint and have a proposed solution in 14 working days.
If you are not satisfied with the proposed solution, we will further escalate the issue to our Senior Management and propose a solution within 21 working days of receiving your feedback / complaint.
All feedback / complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, you will be notified and the reasons with regards to the delay must be made known.
In the event that the Institute and the student cannot come to an agreement / student does not accept the final decision of the Management, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.
All course and training materials will be given in electronic form and all materials provided are protected by copyright laws, and cannot be reproduced, republished, distributed, transmitted, displayed, broadcasted, or otherwise exploited in any manner, without written permission from TaF.tc. All course and training materials are solely for personal and non-commercial use.
TaF.tc reserves the right to reschedule or cancel the Course Schedule, change the Trainer or Course Fee without prior notice. However, we will use our utmost effort to inform respective Students of any changes within 5 working days before the class commencement date. The terms and conditions set may be modified or amended without prior notice.
We reserve the right to cancel or reschedule the class, not limited to the following circumstances:
Class does not meet the minimum enrollment number.
Trainer is hospitalized or not fit for duty and TaF.tc is not able to find a suitable replacement
Please refer to the specific terms and conditions for each individual event