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Institute Policies

Transfer Policy: –

  • A student who requests for an internal course transfer within the Institute must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.
  • A student who transfers from his/her current course to another course within the Institute shall be deemed to have withdrawn from the Course and the Refund Policy shall apply unless as otherwise agreed between the Institute and the Student.
    * Student must also fulfil all the admissions criteria of the new course and will be subjected to the Institute’s student selection and admission procedures.
  • There is no additional administration fee for any transfer request.
  • The entire transfer process, from point of request to the final outcome (including internal appeals), should not be more than 4 weeks.
  • Conditions for granting of Transfer:
  1. In line with SSG’s requirements, students are to achieve minimum attendance rate of 75% based on training hours; however,
  2. In line with ICA’s requirements, students on Student Pass are to achieve minimum monthly attendance rate of 90%
  3. All outstanding fees must be settled prior to request for transfer
  4. Student to fill in Student Request Form, including getting approval from the necessary person in –charge of the transfer interview, attendance record update and student pass cancelation
  5. Student must go through an interview session by the Institute’s Head of Department to establish the reasons for a transfer before the request can be processed
  6. Parents / Guardian’s formal letter of consent to withdraw shall be attached with the Student Request Form if necessary (for students bellow the age of 18).
 Transfer Procedure:

transfer procedure

Withdrawal Policy: –

  • Student who withdraws from the Institute to enrol with another school / any other reasons shall be deemed to have withdrawn from the Institute and the refund policy and procedures shall apply.
  • There will be an administration fees of $200 for withdrawal request
  • The entire withdrawal process, from point of request to the final outcome (including internal appeals), should not be more than 4 weeks.
  • Conditions for granting of Withdrawal:
  1. In line with SSG’s requirements, students are to achieve minimum attendance rate of 75% based on training hours; however,
  2. In line with ICA’s requirements, students on Student Pass are to achieve minimum monthly attendance rate of 90%
  3. All outstanding fees must be settled prior to request for withdrawal
  4. Student to fill in Student Request Form, including getting approval from the necessary person in –charge of the withdrawal interview, attendance record update and student pass cancelation
  5. Student must go through an interview session by the Institute’s Head of Department to establish the reasons for a withdrawal before the request can be processed
  6. Parents / Guardian’s formal letter of consent to withdraw shall be attached with the Student Request Form if necessary (for students bellow the age of 18).
Withdrawal Procedure:

 withdrawal policy

Refund Policy: –

Refund for Withdrawal Due to Non-Delivery of Course:

The institute will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Standard Student Contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the Standard Student Contract), the Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following refund table (reflected in Schedule D of the Standard Student Contract) : –

% of [the amount of fees paid under Schedules B and C] If student’s written notice of withdrawal is received
[90%] more than [14] days before the Course Commencement Date
[50%] before, but not more than [14] days before the Course Commencement Date
[0%] after, but not more than [1] days after the Course Commencement Date
[0%] more than [1] days after the Course Commencement Date

Refund During Cooling-Off Period:

The Institute will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the refund table) of the fees already paid if the Student submits a written notice of withdrawal to the Institute within the cooling-off period, regardless of whether the Student has started the course or not.

Note:

  1. tc reserves the right to change the course schedule and trainer. However, TaF.tc will use utmost effort to inform students on any changes within 5 working days before class commencement.
  2. tc reserves the right to cancel or re-schedule the class if below occurs (not limiting):
    1. Class does not meet the minimum enrolment number
    2. Trainer fell sick, and no replacement can be found
  3. Non-refundable fees:
Refund Procedure: –

refund procedure

 

Dispute Resolution Policy

As an Institute that aims to deliver the highest standards of quality services to all its customers (i.e. students), a Dispute Resolution Policy will provide the standards, framework and guidelines on how the Institute can manage any feedbacks, complaints, grievances and disputes that arises. In advocating an open door policy, the Institute is open to receiving any feedbacks from its key stakeholders so as to ensure continual improvement in its policies, systems and procedures

  1. The Institute accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences).
  2. All feedbacks and complaints must be properly recorded and /or documented. Any correspondence between the Institute and the student must be annexed as evidences. This is to ensure that any staffs handling the case are kept aware of the progress / outcomes.
  3. It is the responsibility of the Student Management Department to notify relevant departments of any feedbacks and complaints.
  4. Students must be kept informed of the status of their feedback / complaints.
  5. Student Management Department is to respond to respective students within 3 days of receipt of the feedback / complaint.
  6. All feedbacks / complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.

 

Alternate Remedies in Dispute Resolution

In the event that the Institute and the Student cannot come to an agreement / Student does not accept the final decision of the Management, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

Dispute Resolution Procedures (Feedback and Complaints Management)

dispute

* Note: All feedbacks / complaints must be resolved within 21 working days.