WSQ Supervise Teams at Work

Teamwork is vital for competing in today’s global workplace. Individual merit is not as desirable as a high level of collective team performance. Work sometimes cannot get done not because of incomplete information or confusion about processes but due to the lack of teamwork and lack of communication. This course equips students on how skills and knowledge of team members can be identified to design an effective team to achieve organizational goals and objectives. It also covers how team can be managed and sustains effectively using the effective communication and techniques. Students will be given in depth knowledge on how team performance management system can be established to review team performance against goals and objectives and corrective action plan can be taken.

Objectives

  • Identify the nature of teams to be formed
  • Apply team goal setting techniques to construct a goal orientated work team
  • Apply appropriate techniques resolve issues arise during the formation of teams
  • Establish team performance management system to motivate and sustain effective teams
  • Maintain communication process to prevent breakdown of team communication
  • Apply effective leadership skills leading to successful teams
  • Apply conflict resolution techniques to resolve conflict between the individuals and in the team
  • Review team performance against goals and objectives
  • Engage regular constructive feedback with supervisors and team member to maintain good communication
  • Develop team improvement processes

Entry Requirement

Singapore/PR Students:

  • GCE ‘O’ Level with 3 credits including English and Mathematics OR
  • WSQ Advanced Certificate OR
  • WSQ ES WPLN Level 5 and above

International Students:

  • High School Diploma equivalent to GCE ‘O’ Level with 3 credits including English and Mathematics OR
  • Qualifications from professional institutes may be considered on a case-by-case basic OR
  • Pass TaF.tc Entrance Test

English Language Requirement –

  • Possess a minimum credit in English at GCE ‘O’ Level or its equivalent OR
  • IELTS score 4.5 or TOEFL score 450

ALL Students are required to have basic knowledge of computer and Microsoft Office

Minimum 3 months retail experience on the selling floor.


Graduation Requirements


Student must fulfil the following requirements:

  • 75% attendance rate of total training hours per module
  • Assessed and be competent for every module
Student Pass Holders – a minimum of 90% attendance per month will be required.


Certificate Issuance

Upon succcessful completion of the course, trainee will be awarded the WSQ Statement of Attainment (SOA). WSQ Certification is nationally endorsed and recognised by industry partners.

Who Should Attend

  • Supervisor
  • Quality Assurance
  • Industrial Engineer
  • Compliance Manager
  • Auditor
  • General Manager
  • Department Head

(This module is only available for corporate training)

Key Learning Areas

  • Organisational goals, objectives and strategic plans
  • Work allocation and delegation limits for the team
  • Team goal setting techniques
  • Conflict management techniques
  • General communication cultures, languages and barriers in a team setting
  • Team leadership tools and practices

Course Duration

Training Hours 23 hours
Assessment Hours 1 hour
Total Hours 24 hours

View Course Schedule

Apply Now

WSQ Course Fee SME Sponsored SME Sponsored Self Sponsored Self Sponsored Self Sponsored International
Singaporean/PRs aged ≥ 40 years Singaporean only and aged ≥ 35 years Singaporean/PRs aged ≥ 21 years Singaporean only and aged ≥ 40 years
(SFMCES)
Singaporean only and aged ≥ 35 years and earning ≥ $2,000/month
(WTS)
Full course fee S$ 850.00 S$ 850.00 S$ 850.00 S$ 850.00 S$ 850.00 S$ 850.00
Less: Non-PME Courses
90% of course fee, capped at $25/hr
(S$ 600.00) - - (S$ 600.00) - -
Less: PME Courses
90% of course fee, capped at $50/hr
- - - - - -
Less: Non-PME Courses
80% of course fee, capped at $17/hr
- - (S$ 408.00) - - -
Less: PME Courses
50% of course fee, capped at $15/hr
- - - - - -
Less: Non-PME Courses/PME Courses
95% of course fee
- (S$ 807.50) - - (S$ 807.50) -
Nett fee after grant S$ 250.00 S$ 42.50 S$ 442.00 S$ 250.00 S$ 42.50 S$ 850.00
Add: 7% GST* S$ 59.50 S$ 59.50 S$ 59.50 S$ 59.50 S$ 59.50 S$ 59.50
Total Nett Course Fee Payable including GST S$ 309.50 S$ 102.00 S$ 501.50 S$ 309.50 S$ 102.00 S$ 909.50

* GST Formula as follows:
Course fee after SSG grant x 7% GST = GST
# SME can claim additional 20% of full gross fee under ETSS where applicable