Personal and Workplace Communication Effectiveness

This course is to empower participants with effective oral communication skills to handle interactions with people at workplace and personal level. The participants will identify their own strength and weaknesses in listening, and eliminate bad habits and attitudes that are counter productive to communication effectiveness. They will apply the right techniques of listening skills and develop appropriate listening style to sharpen communication skills for building trust, consensus, relationship and improving efficiency.

For anyone who wishes to strengthen their listening and communication skills to achieve results by being able to influence people at workplace and to build positive interaction with others.

On completion of the course, participants will learn the following:
 - Importance of and problems involved in effective listening
 - Knowledge of methods for improving listening comprehension
 - Sharpen listening skills to be an effective listener
 - Importance of and barriers involved in communication and communication process
 - Verbal and non-verbal communication
 - Types of communication styles

Day 1

• Active and Effective Listening

• Hearing and listening
• Purpose of listening
• Types of listening
• Personal listening Styles
• Listening process
• Barriers to effective listening
• Effective listening technique

• Differentiate the difference between hearing and listening
• Understand the purpose of listening
• Apply types of listening for various context
• Profile individual personal listening strength and weaknesses
• Identify stages in the listening process
• Avoid barriers to effective listening
• Build up effective listening technique

Day 2

• Essentials for Oral Communications

• Benefits of effective communication
• Communication process
Barriers of effective communication
• Relationship between personality type and communication styles
• Non-verbal communication
• Vocal communication

• Know the goal and importance of effective communication
• Identify the stages in communication process
• Recognize and eliminate barriers of effective communication
- Giving and feedback skills
- Active listening skills
• Recognize how different personality type can impact the communication styles
• Manage non-verbal communication
- identify and interpret the body language
• Manage vocal communication
- the use of voice volume, pitch, rate when speaking
• Adapt communication style to various situations