Subject Topic

1.Knowing oneself

1.Self – esteem concept
2.Self –esteem theory
3.Positive Thinking
4.Power of Self Talk and Reframing

1.Discover why self-esteem is the foundation for success in personal effectiveness
2.Diagnose personal level of self-esteem and building self-esteem by optimizing personal competence
3.Understand the theory to eliminate irrational belief and acquire techniques for positive thinking
4.Practice positive thinking to eliminate self-defeating behaviors

2.Identifying personal behavioral style & communication style

1.Personality theory
2.Communication 3.Process
4.Communication Techniques

1.Understand the concept of personality to manage individual differences and interact with other personality types
2.Aware of personality style and its impact on individual performance
3.Demonstrate the importance of effective communication and recognize common barriers to communication and how to overcome them.
4.Understand types of communication styles and practice techniques such as assertiveness to handle criticism and deal with people constructively, hence improve interpersonal relationship with others

3.Motivation and goal settings

1.Motivation theories
2.Goal Setting

1.Identify motivating factors on personal and career goal
2.Set SMART goals for personal and professional development
3.Take charge of own career development and match personal goal with the organization’s goal

4.Managing Time & Priorities

1.Time usage
2.Time Management Techniques

1.Understand time management and its impact on personal performance
2.Identify time wasters, keep and analyze time log
3.Daily planning, manage priorities and schedule tasks, rank objective/goal in order of important
4.Handle information overload and conquer endless to do list
5.Adopt techniques to eliminate procrastination, delegate effectively, control interruptions, create filing system & use technology for saving time
6.Maximize meeting time and lead a more productive meeting

5.Conflict

1.Concept of Conflicts
2.Conflict management styles
3.Conflict resolving techniques

1.Understand the concept of conflicts – functional vs. dysfunctional and learn their preferred or default style of conflict resolution
2.Recognize conflict management styles to resolve conflict situations & apply each style as a strategy for resolving conflicts in different context
3.Apply active listening and communication skills to resolve conflicts
4.Use constructive ways to manage conflicts such as non-judgment statement of the facts, separate people from problems, avoid personal conflicts become a problem and etc.

6.Negotiation skills

1.Negotiation process
2.Effective negotiation skills
3.BARTNA concepts

1.Learn distinct phases of negotiations and incorporate yours and others concerns - BATNA
2.Develop negotiation skills that are vital to the success or failure of your interactions, and ultimately, your goals – listening, questioning and assertion skills
3.Include role-playing exercises & negotiation simulations