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Who
Should Attend |
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1.Sales
and Marketing Personnel in the Textile and Apparel Industry
2.Retail Management and Sales Associates |
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Course Synopsis: |
This course seeks to impart skills and strategies to ensure that salespeople understand and appreciate how fostering close relationships with customers can impact the bottomline of any organisation. Building and maintaining relationships will also affect the survivability and profitability of any organisation. This course will impart several effective skills in customer relationship management to the participants, with the end in mind of increasing sales and building customer loyalty.
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Subject Content |
- What is Customer Relationship Management?
- Importance of Customer Relationship Management in any business
- The Customer Relationship process
- Building Rapport with your Customers
- Showing Care and Concern for your Customers by finding out their needs
- Adding Value to your Customers through developing win-win outcomes
- Completing the Customer Relationship loop through effective follow up
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Copyright © 2006 Textile and Fashion
Industry Training Centre Pte. Ltd (TaF.tc).
All rights reserved. |
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