Environment Communication for the Apparel Industry
Course Code : EC
Course Duration : 21Hrs - 3 Full Days
Course Fees : Actual Cost SDF Grant Amount to Pay
S$450.00 S$42.00 S$408.00 (Taff Member)
S$500.00 S$42.00 S$458.00 (Non Member)
Course Description

In the hectic life of being in the fashion industry, effective written, verbal and non verbal communication are habits that we should cultivate to ensure no miscommunication occurs as such a situation may result in huge and irreversible costs. Imagine if were to get orders wrongly shipped to consumers! In a sense, we must get our message through to others and ensure the message is decoded and understood fully.

This course will seek to equip our staff with the necessary skills in ensuring effective communication. This is important as most day to day communication is distorted hence resulting in ineffective communication. This course will enhance their skills through group discussions, role plays and through games and activities. Everyone and anyone can attend this course to improve their communication skills.
Who Should Attend

Any participant who is working in a group setting and would like to improve on the quality of communications within the team
Objective

The aims of this subject are:
a) To equip participants with general broad based knowledge for effective communication
b) To enable participants to understand the basics of active listening and its importance
c) To enable participants to learn the techniques of active listening
d) To enable participants to engage in effective verbal/oral communication
e) To equip participants with knowledge and skills in engaging effective non verbal communication
f) To enable participants to write effective email for communication
g) To enable effective communication to take place and prevent miscommunication
Subject Outline
Subject Topics Sub Topics Specific Learning Outcomes
Active Listening  - What is Active Listening
- Difference between Listening and Hearing - Importance of Active Listening
- The 4 parts of Active Listening
- The 3 Listening Styles
- Strategies for Active Listening
- Barriers to Active Listening		 - Concept of Active Listening vis-à-vis Hearing
- How listening styles (Encouraging, Analysing,Guiding) impact our behaviour and how others see us
- Obstacles to effective listening
- Paraphrasing
- Summarising
- Correct Body Language to manifest active listening
Having Effective Verbal Communication - Concept of Verbal Communication
- The Communication Cycle · What’s in a message
- The 5 areas of vocal communication
- Verbal Communication – things to take note of
- Checking for understanding		 - Vocal Communication (i.e. Tone, Pitch, Volume,Speed, Stress)
- Communication Styles (Idea, People, Process, Action oriented)
- Correct feedback techniques
Engaging in Effective Non Verbal Communications - Concept of Non Verbal Communication
- Importance of Non Verbal Communications
- Various Types of Non Verbal Cues
- Impact of Non Verbal Cues in communications
- Cultural impact of Non Verbal Cues		 - Non-verbal Communication Cues (i.e. Eye Contact, Posture, Gestures, Facial Expressions, Personal Space)
Effective Written Communication  - Functions of Emails and Memorandums
-· Importance and benefits of writing simple, clear and succinct Emails and Memorandums
- Tips in writing effective Emails / Memorandums
- Highlighting Important Points in the Email/Memorandum
- Bullet-pointing
- Asking for questions and clarifications in your Email / Memorandum		 - Writing Simple, Clear and Succinct Emails / Memorandums
 

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